Frequently Asked Questions2019-01-05T20:48:23+07:00
Can I cancel the tour and get a refund?2018-08-28T11:18:15+07:00

Tour tickets sold are final and we do not offer refunds. If your tour starts later than 48 hours from now and you would like to reschedule, please contact us to discuss the possibilities.

How do I receive my tour ticket?2018-08-28T11:21:00+07:00

After you’ve booked the tour on the website, you’ll receive an e-mail with the tour ticket attached. Please make sure to check your spam box if you don’t receive the e-mail confirmation.

You can also download the e-ticket from the website. Log in to My account > Go to ‘Orders‘ > Click ‘Download tour ticket (PDF)‘.

Where is the meeting point for the tour?2018-12-18T12:17:39+07:00

All tours are starting conveniently from boat docks near the city centre / backpackers area. You’ll find the boat docks across the road of Highlands Coffee.

Is a pickup transfer included?2018-12-23T10:56:45+07:00

All private tours have a pickup transfer included for people staying within 3 KM from Huế City Center (backpacker area). If you’re staying outside the City Center we can still pick you up, but we will have to charge an additional fee. Please contact us on forehand about this.

Tours without a pickup transfer require you to arrange your own transport to the boat docks.

Please note: Our pickup transfer is a one-way transfer. When the tour ends you’re free to walk into town or take one of the many taxi’s around the boat docks back to your accommodation.

What language does the tour guide speak?2018-12-18T12:40:07+07:00

Our tour guides speak English and Vietnamese. If you would like to have a tour guide in your native language, please contact us to discuss the possibilities.

How many drinks are included?2018-12-18T12:47:22+07:00

During the Big Perfume River tour there are 2 soft drinks or beers included. We offer the possibility to buy more drinks on board.

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