Please carefully read the terms and the conditions from use of bookings made on the site RoyalDragonBoat.com

1. PRODUCT VALIDITY, MODIFICATIONS & AMENDMENTS

  • All requests for booking modifications/amendments can be done by sending an email to bookings@royaldragonboat.com.
  • If you request a date/time change RoyalDragonBoat.com will attempt to honor your request; However we cannot guarantee date/time change requests as all requests and amendments are subject to availability.
  • Email: Please check your email. We always send out emails but unfortunately sometimes they end up in the spam folder, check and save our email address as safe!
  • RoyalDragonBoat.com reserves the right to cancel, change or substitute any tour that you have booked, at any time, for any reason. In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price.

2. PAYMENTS, REFUNDS & CANCELLATIONS

  • RoyalDragonBoat.com can accept the following credit cards: American express, Visa, MasterCard, PayPal.
  • Full payment is required to make a reservation. Payment will be listed as Royal Dragon Tours Company Limited on the credit card statement.
  • In all prices we charge, taxes are included.
  • RoyalDragonBoat.com enforces a no refund policy.
  • RoyalDragonBoat.com allows changes to be made to the time/departure date up to 48 hours in advance of the tour. However we cannot guarantee date/time change requests as all requests and amendments are subject to availability.
  • All requests for booking modifications/amendments can be done by sending an email to bookings@royaldragonboat.com.
  • No refunds are available once a tour has commenced.
  • No refunds are given in case of either delay or non-appearance on the part of the customer.
  • You can create a user account to manage your bookings and saving your personal settings. The data provided by you (your name, email address, telephone number, payment details, etc) will be used by only authorized personnel that are permitted to access personal data, and they can do so solely for the purposes of their work.

3. PICKUP TRANSFER

  • Pickup transfers are limited to people staying within 3 KM from Huế City Center (backpacker area). If you’re staying outside the City Center we will have to charge an additional fee. Please contact us on forehand about this.
  • Tours without a pickup transfer require you to arrange your own transport to the boat docks.
  • All pickup transfers are limited to a one-way transfer only (pickup). A return transfer is not included but can be requested up front. Additional fees may be applicable.

4. DISCLAIMERS & LIMITATIONS OF LIABILITY

  • RoyalDragonBoat.com accepts no responsibility for any sickness, pilferage, labor disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control. This is not limited to, but may include:
  • Email: We always send out emails (in case you gave us the right email address) but unfortunately sometimes they end up in the spam folder, check and save our email address as safe! We cannot be responsible if you fail to read the email with details which we send you.
  • The inability of our tour to access certain monuments/areas and/or venues due to restrictions caused by excessive traffic, inclement weather, manifestations and protests or due to that area being restored/under construction or covered/obstructed from public view.

5. The company RoyalDragonBoat.com

RoyalDragonBoat.com operates as part of:

Royal Dragon Tours Company Limited
Huế, Vietnam
Registration number: 3301635746